Sierra Designs - Information Request Portal

Compliance 6

• What is California Proposition 65?
• Do you use fire retardants on your products?
• What's your take on social responsibility?
• Do you have a footprint that will fit my tent?
• Can two bags zip together?

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DIY Repair 9

• How do I wash my sleeping bag?
• My jacket is no longer waterproof, what should I do?
• How do I repair the shock cord at the center of my pole?
• How do I repair a broken tent pole at home?
• My tent is sticky, flaky, and leaking water- what do I do?

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General 14

• Do you have a pro purchase program?
• Do you offer discounts?
• What are your hours of operation?
• Why did I get charged $9.99 shipping on my Pro-Deal order?
• Coupon Code Not Working

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Order Questions 5

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• Can I cancel my order once it has already shipped?

Product Knowledge 7

• Is there a current rain fly that will fit my old tent?
• Do you have a footprint that will fit my tent?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have user manuals for older products?
• Where does your down come from?

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Returns 3

• What is your return policy?
• What is my SO number?
• Do you do exchanges?

Replacement Parts 5

• Do you have replacement parts for older products?
• Where can I buy replacement stakes?
• Can I purchase a replacement frame for my pack?
• Can I get an upgraded or different tent poles for my tent?
• Do you have replacement sternum straps?

Warranty 6

• Do you handle repairs?
• What does your limited lifetime warranty include?
• Do you have replacement buckles?
• What does your limited lifetime warranty inlcude?
• Ruined sleeping bag in wash, is this under warranty?

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