Sierra Designs - Information Request Portal

We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our cu...

Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...

Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to includ...

The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shipp...

Did you get a Sierra Designs shipment notification that included a FedEx tracking number, but your package is lost or stolen? Unfortunately, Sierra Designs...

Once your item has left our warehouse, we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proce...

Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, they c...

Using a coupon code and getting a discount is totally cool, but when the coupon code doesn’t seem to work, totally uncool.  Unless otherwise specifically st...

No, we cannot ship internationally.  However, we have some distributors who would be happy to help you.  You can find their information here. 

We use third party purchase protection on our transactions and unfortunately we do not get the details of why a card was declined under this protection.  Th...