Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to o...
Mon, 3 Aug, 2020 at 10:01 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send...
Thu, 6 Aug, 2020 at 10:40 AM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to inc...
Mon, 3 Aug, 2020 at 10:09 PM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:48 AM
Lost or stolen package?
Did you get a Sierra Designs shipment notification that included a FedEx tracking number, but your package is lost or stolen?  Unfortunately Sierra Desi...
Wed, 5 Aug, 2020 at 3:47 PM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...
Fri, 25 Sep, 2020 at 3:05 PM
Do Pros pay shipping?
All pro orders are charged $5.99 for orders under $49, and $9.99 for orders over $49.
Fri, 2 Oct, 2020 at 3:23 PM
Can I make changes to an order?
Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, they...
Wed, 9 Mar, 2022 at 2:20 PM
Lost or Stolen Packages
Sierra Designs cannot be held responsible or reship packages that were lost or stolen after they have left our warehouse. If your package says it was delive...
Wed, 9 Mar, 2022 at 4:47 PM
Coupon code is not working
Using a coupon code and getting a discount is totally cool, but when the coupon code doesn’t seem to work, totally uncool.  Unless otherwise specifically st...
Wed, 9 Mar, 2022 at 2:22 PM