Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our cu...
Wed, 15 Mar, 2023 at 1:11 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Wed, 15 Mar, 2023 at 1:11 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to includ...
Wed, 15 Mar, 2023 at 1:12 PM
Why did I get charged for shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shipp...
Wed, 15 Mar, 2023 at 1:12 PM
Lost or stolen package?
Did you get a Sierra Designs shipment notification that included a FedEx tracking number, but your package is lost or stolen? Unfortunately, Sierra Designs...
Mon, 5 Feb, 2024 at 11:15 AM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse, we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proce...
Wed, 15 Mar, 2023 at 1:13 PM
Can I make changes to an order?
Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, they c...
Wed, 15 Mar, 2023 at 1:14 PM
Coupon code is not working
Using a coupon code and getting a discount is totally cool, but when the coupon code doesn’t seem to work, totally uncool.  Unless otherwise specifically st...
Wed, 15 Mar, 2023 at 1:16 PM
Can you ship internationally?
No, we cannot ship internationally.  However, we have some distributors who would be happy to help you.  You can find their information here. 
Wed, 15 Mar, 2023 at 1:16 PM
Why was my order declined?
We use third party purchase protection on our transactions and unfortunately we do not get the details of why a card was declined under this protection.  Th...
Wed, 15 Mar, 2023 at 1:17 PM