Replacement Parts

Do you have replacement parts for older products?
Everyone has that one item that they have had for years and just can't give up. Whether it is a hand-me-down tent, an inherited pack, a childhood fav...
Mon, 3 Aug, 2020 at 10:08 PM
Can I get an upgraded or different tent poles for my tent?
We do not manufacture different sets of poles for the same tent.  If you search on the Internet, however, there are companies who can manufacture a set of p...
Wed, 12 Oct, 2022 at 2:00 PM
Can I purchase a replacement frame for my pack?
We are sorry to hear the frame for your pack is out of commission. Unfortunately we do not carry or manufacture replacement frames for any pack.
Fri, 4 Sep, 2020 at 1:18 PM
Where can I buy replacement stakes?
We sell stakes on our website usually under the "Accessories" link. They come in a pack and can be used for any of our tents. Alternatively, Moose...
Fri, 4 Sep, 2020 at 1:12 PM
Do you have replacement sternum straps?
We should be able to find a pair in our inventory to send to you!  Just contact customer service!
Fri, 23 Apr, 2021 at 9:08 AM
Do you have replacement stuff sacks?
We might have a replacement stuff sack. Please contact customer service to see if we have one that would work with your bag.  
Wed, 9 Mar, 2022 at 2:25 PM
Do you have replacement wheels for a Collapsible Wagon?
We can check in our inventory and see if we have any!  Please contact customer service to see if we have any in stock.  
Wed, 9 Mar, 2022 at 2:25 PM
I do not have my proof of purchase and I lost my pole. How can I get a replacement?
If you do not have your proof of purchase, we can sell you a pole if we have it available.  Please contact customer service at 800-736-8592 if you would lik...
Thu, 5 Jan, 2023 at 9:50 AM
• The bite valve for my reservoir is damaged/lost. Do you have replacements?
We may have a replacement bite valve in our extra parts room that we can send out for you. Just give us a call at 800-736-8592 and we can help you!
Wed, 12 Oct, 2022 at 2:00 PM
Are you able to replace my tent pole(s) based on dimensions?
Our poles are specifically designed for each tent model and SKU so we do not inventory them based on dimensions.  The model name or SKU number can be found ...
Thu, 20 Oct, 2022 at 3:23 PM