General

Do you have a pro purchase program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Mon, 3 Aug, 2020 at 10:10 PM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discou...
Mon, 3 Aug, 2020 at 10:10 PM
Can you rebuild or replace my old tent poles?
We do not rebuild or recreate old tent frames. We might have a spec sheet on file for your old model. Email us model number of your tent and we will look ...
Fri, 18 Sep, 2020 at 1:37 PM
Pro Purchase Program eligibility
Who is eligible? - Outdoor Industry Professionals: Employees of companies in the Camping, Climbing, Hunting, Cycling, or Snow Sport industries.  - Militar...
Fri, 2 Oct, 2020 at 3:15 PM
What are your hours of operation?
Even though here at  we love our jobs and are lucky enough to talk about our hobbies day in and day out (and get paid to do it!), we do like to get outside ...
Mon, 3 Aug, 2020 at 10:09 PM
When will the product I want come into stock?
Have a tent that has been on your camping wish list and want to know when it might be available on our website? We are experiencing carry over shipping dela...
Tue, 9 Mar, 2021 at 10:28 AM
How will I know when a sale is coming?
If you sign up for our Newsletter, you will be alerted in advance about any approaching sales on our website! The sign up link can be found at the very bott...
Fri, 18 Sep, 2020 at 1:52 PM
Why can I not see my pro purchase discount?
First make sure you are logged into our website with the email you applied to the pro purchase program with, if it is still not showing up you may need to b...
Fri, 23 Apr, 2021 at 9:08 AM
Do you offer gift cards/gift certificates?
We currently do not offer gift cards or gift certificates.
Fri, 19 Mar, 2021 at 1:41 PM