Do you have a pro purchase program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Mon, 3 Aug, 2020 at 10:10 PM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discou...
Mon, 3 Aug, 2020 at 10:10 PM
What are your hours of operation?
Even though here at  we love our jobs and are lucky enough to talk about our hobbies day in and day out (and get paid to do it!), we do like to get outside ...
Mon, 3 Aug, 2020 at 10:09 PM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:48 AM
Coupon Code Not Working
Using a coupon code and getting a discount is totally cool, but when the coupon doesn't seem to work totally uncool. Unless otherwise specifically st...
Fri, 28 Aug, 2020 at 1:32 PM
Down has shifted in my sleeping bag, what do I do?
There are a of couple options! You can use your hands to push the down around or a tennis racket to smack the down.  Pro tip! You can also toss your bag in...
Fri, 28 Aug, 2020 at 2:02 PM
Can you rebuild or replace my old tent poles?
We do not rebuild or recreate old tent frames. We might have a spec sheet on file for your old model. Email us model number of your tent and we will look ...
Fri, 18 Sep, 2020 at 1:37 PM
How will I know when a sale is coming?
If you sign up for our Newsletter, you will be alerted in advance about any approaching sales on our website! The sign up link can be found at the very bott...
Fri, 18 Sep, 2020 at 1:52 PM
How can I get tree resin off of my tent?
Tree sap and resin can be extremely difficult to remove from your tent without a proper adhesive remover.  We recommend:
Fri, 25 Sep, 2020 at 3:14 PM
Pro Purchase Program eligibility
Who is eligible? - Outdoor Industry Professionals: Employees of companies in the Camping, Climbing, Hunting, Cycling, or Snow Sport industries.  - Militar...
Fri, 2 Oct, 2020 at 3:15 PM