We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our customer service team via phone (800) 736-8592 : Mon-Fri 8am-4pm MST), chat* (Tues-Fri 8am-4pm MST) or email ([email protected]).
What if my order has already shipped, can you still cancel it?
Unfortunately, once your order has been shipped, we can neither cancel it nor reroute the package back to our facility. If you still do not want the item after it ships, you will have to return it according to our return policy.
* Please note, chat and phone will be the quickest way to reach us and will help ensure your order can be cancelled. We cannot guarantee that your order can be cancelled depending on when it was ordered and where it is in our system so be sure to reach out as soon as possible!