Sierra Designs - Information Request Portal

Compliance 3

• What is California Proposition 65?
• Do you use fire retardants on your products?
• What's your take on social responsibility?

DIY Repair 14

• My tent is sticky, flaky, and leaking water- what do I do?
• How do I wash my sleeping bag?
• Can you replace my shock cord?
• How do I repair the shock cord at the center of my pole?
• How do I repair a broken tent pole at home?

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General 9

• Do you have a pro purchase program?
• Do you offer discounts?
• Can you rebuild or replace my old tent poles?
• Pro Purchase Program eligibility
• What are your hours of operation?

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Order Questions 12

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Why did I get charged for shipping on my Pro-Deal order?
• Lost or stolen package?

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Product Knowledge 17

• Is there a current rain fly that will fit my old tent?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have user manuals for older products?
• Do you have a footprint that will fit my tent?
• Where does your down come from?

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Replacement Parts 10

• Do you have replacement parts for older products?
• Can I get an upgraded or different tent poles for my tent?
• Can I purchase a replacement frame for my pack?
• Where can I buy replacement stakes?
• Do you have replacement sternum straps?

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Returns 4

• What is your return policy?
• What is my SO number?
• Do you do exchanges?
• How can I find my SO number if I lost my invoice?

Warranty/Repairs 11

• What does your limited lifetime warranty include?
• Do you handle repairs?
• Ruined sleeping bag in wash, is this under warranty?
• Do you have replacement buckles?
• How long does it take to get an item repaired?

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