Sierra Designs - Information Request Portal
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is California Proposition 65?
Do you use fire retardants on your products?
What's your take on social responsibility?
My tent is sticky, flaky, and leaking water- what do I do?
How do I wash my sleeping bag?
Can you replace my shock cord?
How do I repair the shock cord at the center of my pole?
How do I repair a broken tent pole at home?
View all 14
Do you have a pro purchase program?
Do you offer discounts?
Can you rebuild or replace my old tent poles?
Pro Purchase Program eligibility
What are your hours of operation?
View all 9
How do I cancel my order?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
Why did I get charged for shipping on my Pro-Deal order?
Lost or stolen package?
View all 12
Is there a current rain fly that will fit my old tent?
What is the sleeping bag temperature rating for my old sleeping bag?
Do you have user manuals for older products?
Do you have a footprint that will fit my tent?
Where does your down come from?
View all 17
Do you have replacement parts for older products?
Can I get an upgraded or different tent poles for my tent?
Can I purchase a replacement frame for my pack?
Where can I buy replacement stakes?
Do you have replacement sternum straps?
View all 10
What is your return policy?
What is my SO number?
Do you do exchanges?
How can I find my SO number if I lost my invoice?
What does your limited lifetime warranty include?
Do you handle repairs?
What does your limited lifetime warranty inlcude?
Ruined sleeping bag in wash, is this under warranty?
Do you have replacement buckles?
View all 11