What does your limited lifetime warranty include?
When you purchase a Sierra Designs product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by ...
Wed, 27 Sep, 2023 at 4:00 PM
Do you handle repairs?
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Thu, 27 Apr, 2023 at 12:05 PM
Ruined sleeping bag in wash, is this under warranty?
Unfortunately, the cleaning instructions we have on our bags are required to be there and are specific to a non agitator, large front load style, on delic...
Mon, 5 Feb, 2024 at 12:23 PM
Do you have replacement buckles?
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Wed, 15 Mar, 2023 at 2:44 PM
How long does it take to get an item repaired?
The normal time frame for a repair is 30 days.  During camping season this time may increase to some longer time frames.
Wed, 15 Mar, 2023 at 2:44 PM
Can I file a warranty claim with a copy of my bank statement?
No, for all warranty claims we would need to see a valid itemized receipt from an authorized retailer that lists the item on it and the date the item was pu...
Wed, 15 Mar, 2023 at 2:45 PM
I do not have my proof of purchase and my pole is broken. What can I do?
If you still have the broken pole, it might be something that can be repaired.  Please contact customer service with pictures of your broken pole so that we...
Wed, 15 Mar, 2023 at 2:46 PM
I lost my pole. Is this covered under warranty?
No, our warranty covers manufacturing defects in workmanship and materials.  You might be able to purchase a replacement pole if we have it in stock.  If yo...
Wed, 15 Mar, 2023 at 2:47 PM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 15 Mar, 2023 at 2:48 PM
Can you do a warranty replacement if I threw out my item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Wed, 15 Mar, 2023 at 2:48 PM