Warranty
When you purchase a Sierra Designs product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by...
Fri, 7 Aug, 2020 at 9:45 AM
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Tue, 11 Aug, 2020 at 3:54 PM
Limited Warranty Policy and Guidelines
Sierra Designs branded products (tents, backpacks, sleeping bags, and apparel) purchased only from authorized ret...
Fri, 4 Sep, 2020 at 2:21 PM
Unfortunately, the cleaning instructions we have on our bags are required to be there and are specific to non agitator, large front load style, on delicate....
Fri, 25 Sep, 2020 at 3:23 PM
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Tue, 11 Aug, 2020 at 3:54 PM
The normal time frame for a repair is 30 days. During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:08 AM
No, for all warranty claims we would need to see a valid itemized receipt from an authorized retailer that lists the item on it and the date the item was pu...
Wed, 9 Mar, 2022 at 2:26 PM
If you still have the broken pole it might be something that can be repaired. Please contact customer service with pictures of your broken pole so that we ...
Wed, 9 Mar, 2022 at 2:27 PM
No, our warranty covers manufacturing defects in workmanship and materials. You might be able to purchase a replacement pole if we have it in stock. If yo...
Wed, 9 Mar, 2022 at 2:28 PM
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 9 Mar, 2022 at 2:27 PM