We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… Or when that that ember decides to jump out of the firepit and singe the edge of your blanket… Or when your trusty backpack just feels a little tired but has joined you on too many adventure to give up on… We get it. We've been there. That's why we have a stellar repairs team on hand to get your gear up and running again.
What can you repair?
While we work a lot of magic, we can't repair everything. Please see the lists below for an outline of what we can and cannot repair. If you do not see your type of repair on the list, feel free to reach out to our warranty team and we will try to better diagnose what options are available to you.
WHAT WE CAN REPAIR
• Most pole repairs
• Small tears in tents
• Delaminating seams
• Small mesh holes and tears
• Small backpack patches
• Some zippers so long as the teeth are still intact and not bent out of shape
WHAT WE CAN'T REPAIR
• Major holes and tears
• Plastic corner joints
• Dirty gear (you might know where that spot came from, but we don't)
• Zippers with damaged teeth or full zipper replacements
• Furniture (including chairs and cots)
• Leaking rainfly/tent body
• Child Carriers
• Re-stuffing down items
How do I get my gear repaired?
Okay, now that you know what can and can't get repaired, or have a better idea of it at least, how do you go about getting said repair? Just go ahead and click on the link below, fill out the form, follow its instructions, and you will be on your way to getting that good 'ol gear patched up!
Reach out to customer service through chat found at the bottom right of our webpage or create a ticket here and we will respond to you as soon as possible.