Did you place an order and realize that you input the wrong address or zip code? If a customer places an order and realizes that there was an error, they can contact Sierra Designs by either responding to your order confirmation email, contacting us through our Chat feature on the website Tuesday through Friday 8AM - 4PM, or submit a ticket here. If an order is in fulfillment, it is likely that we can change an address or zip code. If the order has shipped, customer service is unable to make changes to the order.
If you would like to remove an item from your order and it has not shipped this may be possible. If you have placed an order and want to add another item, we are not able to go over your initial authorization for payment so if the order has not shipped, we can cancel the order and you can place a new order with all the items you want.
Once an order is placed, we cannot change delivery methods, i.e., ground to overnight shipping. If a customer would like to change shipping method, the order will need to be canceled (if it has not yet shipped) and a new order will need to be placed.